Return Policy

Thank you for shopping with us! We carefully inspect each item to ensure it’s in perfect condition before shipping. Your satisfaction means a lot to us, and we want you to feel confident in your purchase. Please kindly review the policy below, especially as your order involves international delivery.

Refunds for Damaged or Incorrect Items

We’re truly sorry if something went wrong with your order. Our goal is to make things right as quickly and smoothly as possible.

If your item arrives damaged or you received the wrong product, please contact us at

super@pockiflo.shop within 7 days of delivery. To help us assist you efficiently, kindly provide:

• A clear photo of the damaged or incorrect item
• A photo of the outer packaging
• (If possible) A short video of the unboxing process

Based on the evidence provided, we’ll issue either a full or partial refund.
✅ Full refunds are typically granted when the issue is clearly caused by transit or a product defect.
⚠  Partial refunds may apply in less clear cases.
And don’t worry — you won’t need to return the item.

We truly appreciate your cooperation and understanding. If we ever need more details, we’ll reach out — and of course, we’re always here to help!

Change of Mind or Personal Preferences

We understand that sometimes people change their minds. However, due to international shipping and handling costs, we’re currently unable to accept returns or refunds for reasons such as:

• “No longer needed”
• “Wrong size”
• “Just didn’t like it”

We kindly ask that you double-check your order details before completing your purchase. Thank you for your understanding!

Important Reminders

• Please make sure to submit any refund requests within 7 days of receiving your order. We may not be able to process any refund requests submitted beyond 7 days after delivery.
• Kindly provide clear and complete photo or video evidence to support your claim.
• To protect all our customers, we may decline refund requests that appear to be intentionally misleading or unsupported by sufficient evidence.
• Full refunds are usually granted for verified issues related to shipping or product defects. Partial refunds may apply in other cases.

If you have any questions, feel free to contact us at super@pockiflo.shop — we’re always happy to help!
Thank you again for shopping with us.